ELPIS is always responsible for receiving and handling customers’ complaints related to products and services when shopping at ELPIS. Complaints and disputes shall be first settled by negotiation and conciliation in order to provide the most comfortable experience for customers as well as to maintain the relationship and trust of customers in ELPIS.

Complaint procedures:

Step 1: Complaints about ELPIS products and services shall be lodged to:

  • Email:; or
  • Hotline (+84)703683699
  • Address: No. 270, Vo Van Tan Street, Ward 5, District 3.

Step 2: ELPIS’s Customer Service will receive complaints and clarify the Customers’ requests as soon as possible and no later than 5 working days of the request reception. Depending on the nature and severity of the problems, ELPIS will take specific measures for settlement.